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Frequently Asked Questions

There's no such thing as a silly question, and you can find our answers to the most common below.

FAQ

What are your toys made from?

We use certified, sustainably sourced American hard maple timber, sourced locally. Maple is extremely durable, light in colour, feels great in your hand and is prone to stunning grain. Maple does not splinter easily and doesn't contain toxic extractives, unlike some other available timber varieties.

What finishes do you use?

All our coloured products are lovingly hand painted with toy-certified and child friendly water-based (watercolour) paints. They adhere to EN71 andAS/NZS 8124.1 and are safe for children. We use a hardwax oil to seal our pieces, a natural and water resistant combination of wax and oil which sets in a matte finish for grip and durability.Please note that while the finishes we use are completely non-toxic and safe to be mouthed, we don't recommend them for mouthing/chewing children. Timber will show teeth marks and moisture can penetrate after prolonged exposure to saliva, which can lead to mould.  

Do you accept custom requests?

We love a challenge, and do offer customization based on request. Please refer to our Custom Pieces page for more information.

Shipping

When will my order be shipped?

We ship all orders from our home in Dayboro, QLD, within 1-5 working days. All orders are shipped through Australia Post and a tracking number is generated for every order. 

What packing materials do you use?

We opt for sustainable and reusable packaging - you order may not fit the 'unboxing' stereotype, but we put a lot of love and care into making sure your order arrives safe, sound and without impacting the planet with unnecessary packaging or plastic. We use:

In home shredded paper- you can reuse this in small world play, for other packaging, or as an excellent garden mulch.

Brown cardboard boxes- no added inks or plastics, reusable for storage or shipping, or in the garden.

Tissue paper- perfect for recycling or popping into the compost.

If you happen to receive a parcel with plastic products in them, please know that this is us recycling plastics from packages we have received. You are welcome to use or dispose of them as you wish. 

Discounts

Do you offer an educator discount?

We LOVE supporting early and primary education through open-ended and imagination based play. If you're a teacher or early educator, please don't hesitate to reach out via email. 

Do you offer wholesale?

Yes, we do! However, as we are only a two-human micro business, our capacity to take on new stockists varies based on our existing workload. Please email us if you are interested in becoming a stockist. 

Do you run sales?

We price our products based on the time and materials required to bring it to life. Offering regular discounts devalues our work and time, and makes the business much harder to make viable.

We offer sales where we can, but these are not regular and unpredictable.

Contact

Still have questions? We're happy to help! Please email us at info@nomhandcrafted.com.au and we'll get back to you ASAP.

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